Toronto, ON

The Exterminators Inc. is an established pest control company operating in the GTA. Our team is growing and we are looking for a driven customer service/logistics representative that can assist in receiving incoming calls/ scheduling, dispatching and performing minor office-related tasks such as data entry.

Responsibilities

• Handle inbound and outbound calls promptly
• Answer existing and potential customer inquiries with accuracy.
• Thoroughly explain services offered to prospective customers
• Communicate job processes to customers in a concise informed fashion
• Accurately input customer information
• Ensure scheduling is efficiently organized
• Communicate with field personnel effectively
• Perform follow-up calls to ensure service satisfaction
• Write and send quotations
• Provide effective verbal communication to all inquiries in regards to services provided
• Perform office filing duties and related organizational tasks

Requirements

• Post- Secondary EducationDiploma or equivalent
• Minimum of 1 year of customer service or call center experience in a sales environment.
• Excellent verbal and written communication skills in English.
• Good knowledge of Microsoft Office including Excel
• Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach.
• Able to provide customer service utilizing phone, email and social media channels.
• Candidates must be able to commute to our office location

Job Type: Full-time

Salary: $16.00 to $18.00 /hour